Policies / Fees
Sessions
- Individual sessions are one hour (60 minutes) in duration.
- Couples sessions are an hour and a half (90 minutes) in duration.
- Sessions may go over time upon mutual agreement.
- General therapy sessions will take place in the clinic rooms at Bella Mama Pregnancy Spa and Wellness Centre or via Skype/FaceTime.
- Antenatal and postnatal therapy sessions may take place in your own home, if deemed suitable following LMC referral.
Cancellations
- Should you need to cancel or reschedule an appointment, please provide as much notice as possible so that your original time can be reallocated to someone else.
- If less than 24 hours notice is given for a cancellation or rescheduling, the client will be charged full price for the session.
- Cancellations with less than 48 hours notice will incur a $50 fee.
- Exceptions may be made (e.g. in the case of accident or illness) at the discretion of the therapist.
- Payment for a cancelled session must be made before another session can be booked.
Payments
- The cost of sessions will be provided to the client in advance.
- Payments must be made either: a) in advance; or b) at the end of each session.
- Payments may be made in cash or via bank transfer.
- For bank transfer, please pay: BALANCE COUNSELLING AND THERAPY LIMITED 38-9018-0675103-00 and include your name, session date and time as reference.
- In the event that payment is not made by the end of a session, no further sessions will be booked for that client until payment has been received.
- GST receipts are provided upon request.
- Goods and services will not be accepted in lieu of payment.
Fees
- Initial Phone Call (20 mins): Free
- Individual Session (60 mins): $85
- Individual 4 Session Bundle: $300
- Couples Session (90 mins): $125
- Couples 4 Session Bundle: $400
Our aim is to make therapy available to all irrespective of their income or financial status, as such, please contact us if you are experiencing financial hardship.
